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Saascoms Partners with Global Debt Recovery

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Saascoms, the Contact Centre Software Innovators, have announced a partnership with Global Debt Recovery Ltd to provide Digital Contact Solutions including Digital Letters, Bulk Email and SMS to improve customer contact and response.

Global Debt Recovery Ltd has been serving customers for over 40 years, taking a fair, honest and understanding approach to the emotive subject of debt recovery. Recently they were looking to improve customer engagement rates, reduce costs and improve the overall service they offered to both Clients and Customers.

Global Debt Recovery identified their contact strategy was still predominantly physical letters, which attract a high cost, are difficult to track in terms of delivery, open rates cannot be accurately determined and response rates are sporadic and again difficult to measure.

At this point the multi-award-winning Digital Contact Solutions experts Saascoms were brought in to look at how the CX could be both streamlined and enhanced. Following a thorough review and consultation the Saascoms team helped develop a Digital Contact Solution which would include customer contact through SMS, Email and Digital Letter.

The results were instant and phenomenal. The Saascoms digital customer journey improved return on investment for Global Debt Recovery by eight times, a huge cost saving for the business. Customer response rates were maintained also.

Commenting on the partnership, Natalie Bunyer, Managing Director of Global Debt Recovery said, “We had expected to save some cost, but nothing like the numbers we have seen by working with Saascoms. Customers are happy, clients are happy, and we are happy. In addition, the introduction of digital solutions has the added benefit of being aligned with our environmental goals.” Darren Swailes, Director and Founder of Saascoms added, “We’ve been developing our Digital Contact Solutions for over 20 years and the Credit and Collections industry is our speciality. Our solutions are proven, but in the case of Global Debt Recovery, the results even blew us away! It’s great to exceed our clients’ expectations but we won’t rest on our laurels, Saascoms are developing new solutions all the time.”

Contact:

For further information please contact:
Jason Kemp
Nuddy Media
07766 478600
jason@nuddymedia.com

About Saascoms

In 2004 a team with IT, Telecoms and Customer Services backgrounds formed Saascoms, to provide organisations with technological customer communications software solutions.

Saascoms have been Pioneers of digital letters, digital appointments via SMS, mixed number formatting validation, mobile payment portals, multi-channel comms platforms and white label digital solutions.

Saascoms work with organisations to enable customers to make contact over Social-Media, Chat, Email and other non-voice comms. This means customers can contact organisations 24/7/365 and using our advanced AI, many of the queries are solved without needing human intervention. Saascoms software is developed in the UK which ensures quality and security.

Saascoms support organisations across the UK, Europe, North America, and Australasia of which many are household brand names.

Saascoms is an award-winning company, acknowledged as one of the very best in what we do.

Website: www.saascoms.com

About Global Debt Recovery

It is the mission of Global Debt Recovery Limited to provide our clients and customers with the highest quality of collection services, with a dedicated and highly skilled team who consistently deliver a compliant and effective trace and collections service and maintain an exemplary customer attrition rate. Our focus is to build a lasting relationship based upon equal respect that serves all parties honestly and fairly.

Our agents will assist you in managing a suitable payment arrangement for your account by helping you work out what you can afford to pay. They are trained to help understand your situation and support you in finding the right solution. We do not charge interest or fees, we do not use bailiffs and we will never ask you to pay more than you can reasonably afford.

Website: www.globaldebtrecovery.com

Gerard Dugdill (Publishing Director, Credit Today)

For the commercial and consumer industry, www.credittoday.co. For editorial or advertising queries please email gd@credittoday.co

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For the commercial and consumer industry, www.credittoday.co. For editorial or advertising queries please email gd@credittoday.co

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