Zinc have selected CCS to provide their recently launched Omni-Reach platform. The service from CCS provides real-time two-way messaging, an intelligent chatbot and is truly multi-channel being deployed by web, SMS, e-mail, and social-media. The chatbot can be trained or can self-learn to complete several tasks without the intervention of a call centre agent and will fully conclude enquiries or can hand over to a live agent when requested.
The Zinc Group have been an early adopter of digital services and have a long-standing relationship with CCS as a user of their Mail Master platform, which offers a variety of engagement methods including digital secure letters for example.
Dougie McManus, Founder of the Zinc Group said “Zinc are proud to be at the forefront of digital technology to provide choices to our clients in how we communicate on their behalf. We work closely with CCS who have recently helped us build a bespoke payment journey for one our major, blue-chip corporate clients. Omni-Reach provides yet another example in the choice and value that technology can bring, and we look forward to exploring further facilities that the Omni-Reach road map offers in future.
Zinc will continue to be agile, especially during this unprecedented Covid-19 pandemic and are able to provide a complete service to our customers despite the difficulties the pandemic brings. We absolutely understand that flexibility and innovative technology is key to this success and can rely on CCS to deliver.”
Darren Swailes, Co-Founder of CCS said “We are delighted to extend our relationship with The Zinc Group, providing additional services for Zinc to communicate with customers. We strive to be contact engagement innovators and it is ideal to work with our client base who readily explore and embrace technological advancements.”
- Credit Today and CCS are to participate on a Credit Nation survey looking into the use of IT in the industry. Watch this space. The survey will also be run in conjunction with parent company Blue Moon Group, which also helps out with the Pink Ribbon campaign.
